Política de reembolso

Returns are available within 30 days of purchase in new, sellable, unopened condition only . Please make sure the product is returned within 30 days of the order date on the invoice to ensure a refund (excludes shipping, packing and handling charges). Packing and boxing of returns are not paid for by TOTALSKIN.

To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at help@mytotalskin.com, Monday–Friday, 9am–4pm CST for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.

Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.

TOTALSKIN is only able to accept the return of products purchased through the MYTOTALSKIN.COM website. Note that all returns are subject to validation and approval by TOTALSKIN. TOTALSKIN reserves the right to limit or refuse a return.

TOTALSKIN is not responsible for any lost, stolen, or damaged packages.

Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at help@mytotalskin.com, we will do our best to work with you to find a solution with the carrier. Monday–Friday, 9am – 4pm CST.